Terms of Service

1. Agreement to these terms

By creating a Nexus account or using the service, you agree to these terms. If you do not agree, do not create an account.

Nexus is operated by your community administrator, who is responsible for verifying members, funding accounts, and reviewing transfers.

2. What Nexus is — and what it is not

Nexus is a private ledger for a single community. It records balances and transfers between members and is administered by your community administrator.

Nexus is not a bank, a credit union, or a licensed money transmitter, and it does not hold your money in an insured deposit account. Balances shown in Nexus are not insured by the FDIC, the NCUA, or any other deposit insurance scheme. They are a record of what your community's ledger says you are owed.

You should understand this before depositing value with your community. If you need insured deposits, use an insured institution.

3. Who can open an account

• You must be at least 18 years old.
• You must be a US resident with a US residential address.
• You must register using your own identity and your own information.
• You must be invited or accepted by the community administrator who operates this instance of Nexus.

4. Verification

Before your account can send money, your community administrator must verify your identity. You will be asked for your legal name, date of birth, US address, phone number, the last four digits of your Social Security number, and a government-issued ID.

Until you are verified you can still sign in, hold a balance, and receive funds. Sending money out remains unavailable.

If you cannot provide a US-issued ID, you may request a verification bypass. Granting one is entirely at your administrator's discretion, and they may decline or ask for alternative information.

You agree that the information you submit is accurate and belongs to you. Submitting another person's identity information is grounds for immediate closure of your account.

5. Funding your account

Only your community administrator can add funds to a Nexus account. There is no self-service deposit. How funds are collected and credited is arranged between you and your community, outside the app.

6. Transfers and review

Every outgoing transfer you submit is reviewed by your community administrator before it clears. Submitting a transfer is a request, not a completed payment.

• When you submit a transfer, the amount is held immediately and your available balance drops by that amount, so the same funds cannot be committed twice.
• If your administrator approves the transfer, the hold is consumed and the transfer posts to the ledger.
• If your administrator declines it, the full amount returns to your available balance and no ledger entry is posted.
• Nexus does not guarantee how quickly a transfer will be reviewed, and your administrator may decline any transfer at their discretion.
• You cannot cancel a transfer yourself once it is submitted. Contact your administrator while it is still pending and they can decline it for you.

7. Accuracy of recipient details

You are responsible for the recipient details you enter, including account numbers, routing numbers, and crypto wallet addresses. A transfer sent to details you entered incorrectly may not be recoverable. Check them before you confirm.

8. Fees

Any fee that applies to a transfer is set by your community administrator, shown to you before you confirm, and itemised separately on your receipt. Contact your administrator for current fee details.

9. Your responsibilities

• Keep your password confidential and do not let anyone else use your account.
• Tell your community administrator immediately if you believe someone else has accessed your account.
• Keep your contact and verification details accurate and up to date.
• Review your statements and receipts, and report anything that looks wrong promptly.

10. Things you must not do

• Use Nexus for any unlawful purpose, or to move the proceeds of unlawful activity.
• Use Nexus to launder money, finance terrorism, or evade sanctions.
• Impersonate another person or submit identity information that is not yours.
• Attempt to gain unauthorised access to another member's account, to administrator functions, or to the underlying systems.
• Attempt to interfere with, overload, or reverse-engineer the service, or access it through automated means without permission.

11. Freezing, suspension, and closure

Your community administrator may freeze your account. While frozen, you can still sign in and view your balance and full history, but transactions are blocked. Your administrator can explain why an account was frozen.

Your account may be closed for breach of these terms, for suspected fraud or unlawful activity, or at your own request. Closure does not erase the ledger record of transfers that already posted.

12. Availability

Nexus is provided as is and as available. Reasonable effort is made to keep it running, but no guarantee is given that it will be uninterrupted, error-free, or available at any particular moment. Maintenance, outages at our infrastructure providers, and faults can all interrupt access.

13. Limitation of liability

To the fullest extent permitted by law, neither Nexus nor your community administrator is liable for indirect, incidental, or consequential losses arising from your use of the service, including lost profits or lost opportunities.

Nothing in these terms limits any liability that cannot lawfully be limited.

14. Changes to these terms

These terms may be updated. The current version is always posted on this page with its date at the top. If you continue to use Nexus after a change, you accept the updated terms. Significant changes will also be communicated to members directly.

15. Governing law

These terms are governed by the laws of the US state in which your community administrator operates, without regard to conflict-of-law rules.

16. Contact

Questions about these terms should go to your community administrator, either through support chat once you are signed in or directly.